Terms and Conditions

Detailed Description of Goods and / or Services
Beds R Us is an online furniture retail store selling furniture online so that you our valued customer can benefit from our low prices. Should you not wish to use our online services please feel free to contact us so that we may assist you with your enquiry or purchase.

Return and Refunds Policy
The provision of goods and services by Beds R Us is subject to availability.  In cases of unavailability, Beds R Us will refund the client in full within 30 days. Should you wish to return an item, it must be unused and returned in the original packaging within seven days. Please note that your delivery fee will not be refunded. Flag items (special orders) will not be cancelled. The customer will be responsible for transport costs. Cancellation of orders or returning of goods by the client will attract a CANCELLATION & ADMINISTRATION FEE, (handling fee) of (20%) which will be deducted off your refund amount. An additional collection and delivery fee fee of no less that R600.00 will be charged, depending on distance etc. If you live further than 50km`s from Cape Town you will need to arrange your own transport to exchange the item.

If your merchandise is delivered damaged please record this on your delivery note as well as our copy that you signed and contact us as soon as possible. If it is really badly damaged please do not accept your delivery. We will ensure that a replacement is delivered to you as quickly as possible.

Delivery Areas and Delivery (Shipping) Fee, Assembly
Currently, this site only delivers the Truform bedding range, Bunk Beds and Bedroom Furniture to the Cape Town region and its surrounds. The delivery fee locally (Cape Town) is a Flat Rate of R250.00.

Should you live outside these areas please contact us and we will inform you of the delivery fee for that specific item you are interested in.
The Truform range is delivered to Cape Town and surrounds and the Restonic bedding range is delivered to Cape Town, Gauteng, Port Elizabeth, and Durban.

Please note that we do no assemble bunk beds or any steel frame. Should assembly be required this has to be arranged and a 10% fee will be charged.

Price Beat Guarantee.

Beds R Us will beat the price if a customer can present evidence that they have found an identical product to those at a lower price at a competitors store. The deal must be valid at the time of purchase. Price beat guarantee is limited to two products. Items purchased must be identical to the items advertised regards to brand size etc. Price beat Guarantee does not apply to damaged goods or when a retailer is going out of business. Price beat guarantee is not applicable if a price was advertised incorrectly.

In the event delivery has to take place outside of the Metropolitan areas (long distance 100km from Metropolitan areas) an additional delivery fee might be required. Please contact us to confirm.

Once an order has been placed and your payment has been received by us, we will then process your order. Please note that the Bunk Beds and Bedroom furniture range has Lead Times, (14 working days or so) these are merely an indication of when our suppliers will have stock on hand should they currently have nothing. For orders in the Cape Town region, we use our own drivers. Please make sure your details are 100% correct when giving your shipping and billing details.

Customer Privacy Policy
Beds R Us will take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: Legislation 2000.

Payment Options Accepted
Payment may be made via Visa, Master Card and  Diners Club Credit Cards, by Electronic Fund Transfer (EFT), Cheque or Cash Deposits into our Beds R Us bank account.
Cheque deposits are subject to a 10 day clearing period.

Beds R Us Banking details
Bank:      Standard Bank
Branch:      Tyger Manor
Branch Code:     050410
Account Number:     272373915
Account Name:    Beds R Us

Credit Card Acquiring and Security
Credit card transactions will be acquired for Beds R Us by Virtual Card Service (Pty) Ltd who are the approved payment gateway for Nedbank of South Africa.All payments are secured by an encryption lin, which will give you peace of mind that all your Credit Card transactions are secure.Our secure connection is provided by Thawte (www.thawte.com).

Customer Details Separate from Card Details
Customer details will be stored by Beds R Us separately from card details that are entered by the client on ShopDirect’s secure site.  For more detail on ShopDirect refer to www.shopdirect.co.za

Merchant Outlet Country and Transaction Currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is ZAR (South African Rand).

Beds R Us takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer services and support, dispute resolution and delivery of goods.

Beds R Us may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Beds R Us contact details
Telephonic Support: 021-558 75 89, Cell 076 303 9920 |  Email Support: info@bedsrus.co.za