Return Request Form

Returns Policy

Beds R Us Cape Town Returns Policy

At Beds R Us Cape, we want you to be completely satisfied with your purchase. If, for any reason, you’re not entirely happy with your product, you may return it under the following conditions:

1. Eligible Returns:

  • We accept returns on products that are unused, in their original condition, and in their original packaging.
  • Customized or personalized items may not be eligible for return unless they are defective or not as described.

2. Return Period:

  • You have 7 days from the date of delivery to initiate a return request.
  • To initiate a return, please contact our customer support team at

3. Return Process:

  • When contacting our customer support team, please provide your order number and a brief description of the reason for the return.
  • Our team will guide you through the return process, which may include providing you with a return label or instructions for shipping the item back to us.

4. Return Shipping:

  • The cost of return shipping may be the customer’s responsibility unless the item is defective or the return is due to an error on our part.
  • Please pack the item securely to prevent damage during transit.

5. Inspection and Refund:

  • Once we receive the returned item, our team will inspect it to ensure it meets our return policy criteria.
  • If the return is approved, we will process your refund to the original payment method, minus any applicable fees or restocking charges. Refunds may take [X] business days to appear in your account.

6. Defective or Damaged Items:

  • If your item arrives defective or damaged, please contact us within [X] days of receiving it, and we will arrange for a replacement or refund, as applicable.

7. Exchanges:

  • If you wish to exchange your item for a different product, please contact our customer support team, and we will assist you in making the exchange.

8. Non-Returnable Items:

  • Some items, such as mattresses with removed tags or bedding products without their original packaging, may not be eligible for return due to hygiene reasons.

9. Contact Us:

  • For any questions or assistance with the returns process, please reach out to our customer support team at [customer support email/phone number].

Please note that our returns policy is designed to ensure fairness to all customers while providing you with flexibility and options. We value your satisfaction and are committed to resolving any issues promptly and professionally.

Thank you for choosing Beds R Us Cape for your bedding needs.


To return an item please fill out this form completely.

    Order Number:

    Order Date:

    Ship To Name:

    Your Name:

    Your Email Address:

    Your Phone Number:

    Ship To Postal Code:

    Items to be returned

    Item Number:

    Item Description:

    Reason for return

    I changed my mind; didn't likeI ordered the wrong itemThe item was damaged but NOT due to shippingThe item was damaged during shippingI received the wrong item; incorrect item was shippedOther... Please describe in the comment box below


    Would you like a replacement?:


    Comments/Additional Information

    Return Policy

    The provision of goods and services by Beds R Us is subject to availabilty.In cases of unavailabilty, Beds R Us will refund the client in full within 30 days.Should you wish to return an item,it must be unused and returned in its original packaging ( the plastic of beds and mattresses must still be factory sealed) within 7 (seven) days.The customer will be responsible for the transport costs.Cancellation of orders or returning of goods by the client will attract a cancellation, administration and handling fee of (15%) which we will deduct from the amount to be refunded to customer.Please note that your original delivery fee will not be refunded.If your merchandise is delivered damaged,please record this on your delivery note as well as our copy and contact us as soon as possible so that we can remedy the problem speedily.

    I have Read and Acknowledge this Return Policy

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